Customer Service Representative

4 days ago

Luton, Luton, United Kingdom FirstPort (UK) Full time
Job Title: Customer Service Specialist

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at FirstPort (UK). As a key member of our Customer Excellence Team, you will be responsible for delivering exceptional customer service to our residents and stakeholders.

Main Responsibilities:

  • Provide timely and expert advice to customers through various communication channels, including calls, emails, and web chat.
  • Work closely with Property Managers to ensure customer and development issues are resolved promptly and efficiently.
  • Manage customer queries and concerns, ensuring a seamless hand-off where necessary.
  • Accurately categorize all customer contact to enable the delivery of insights and service improvements.
  • Communicate with teams to update on important information and support customer queries.
  • Raise maintenance orders and liaise with contractors as required.
  • Ensure internal databases are updated accurately and regularly.
  • Manage customer requests for keys, fobs, and permits efficiently.
  • Handle customer payments securely and confidentially.
  • Ensure all customer information is handled confidentially and in line with GDPR.

Requirements:

  • Demonstrable experience of delivering exceptional customer service.
  • Confident and articulate communication skills, both orally and in writing.
  • Able to work autonomously and as part of a wider team.
  • Efficient in maintaining administration and record keeping electronically.
  • Demonstrable ability to deal with problems and challenges effectively.
  • Good knowledge of Health and Safety regulations.
  • Ability to work under pressure, resilient, and able to prioritize and manage time effectively.
  • Excellent IT skills, social-media awareness, and up-to-date with new technology.

Why Choose FirstPort (UK)?

As a leading property management company, we offer a range of benefits, including free parking, free fruit, discounted gym membership, and a true work-life balance. We are committed to promoting diversity and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

What's Next?

To start your application, please upload your CV and answer a few questions. Our recruiters will review your CV, and if successful, we will be in touch to arrange a short telephone interview and subsequent interviews with the hiring manager.

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