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Front Office Director

2 months ago

London, Greater London, United Kingdom Accor Full time

We are seeking a highly skilled and experienced Front Office Manager to lead our front desk operations and ensure exceptional guest satisfaction at our Accor hotel. As a key member of our team, you will be responsible for managing front office operations, developing strong relationships with guests, and addressing any concerns they may have.

Key Responsibilities:

  • Manage front office operations, including check-in, check-out, and guest services
  • Develop and maintain strong relationships with guests to ensure their needs are met and exceeded
  • Address guest complaints and concerns in a professional and timely manner
  • Anticipate and meet the needs of guests to ensure a seamless and enjoyable stay
  • Maintain the security and integrity of guest information and hotel assets
  • Support business objectives and contribute to the overall success of the hotel

About the Role:

This is an exciting opportunity to join our team and contribute to the delivery of exceptional guest experiences. If you have 3-5 years of experience in a front office role, excellent leadership and communication skills, and the ability to work effectively under pressure, we encourage you to apply.

About Accor:

Accor is a global hospitality company with a portfolio of world-renowned brands, including Novotel. We are committed to creating memorable guest experiences and promoting diversity and inclusion within our team.