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Technical Support Specialist

3 months ago

Ellesmere Port, Cheshire, United Kingdom Nichols Digital Ltd Full time

Position Overview:

Nichols Digital Ltd is seeking a dedicated IT Support Technician to join our team. This role primarily involves providing first-line support with some second-line responsibilities, focusing on assisting users with various technical issues related to computer systems and networks.

Key Responsibilities:

  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Provide support to clients in the educational sector.
  • Establish and manage network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Conduct routine maintenance tasks such as system updates, backups, and security patches.
  • Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions in a timely manner.
  • Manage user accounts, permissions, and access rights in accordance with company policies.
  • Respond to IT support tickets and service requests efficiently.

Requirements:

Applicants must possess a valid driver's license and be willing to work on-site five days a week, with occasional travel to other locations (company car available).

Experience in the educational sector is preferred, along with knowledge of Windows Server and networking protocols (TCP/IP, DNS, DHCP, VPN).

This role is ideal for individuals looking to advance their career in IT support within a dynamic and supportive environment.