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Field Operations Specialist

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Thames Water Full time
Job Title: Field Operations Specialist

We are seeking a highly skilled and experienced Field Operations Specialist to join our team at Thames Water. As a key member of our operations team, you will be responsible for ensuring the efficient and effective operation of our wastewater network.

Key Responsibilities:
  • Coordinate and manage complex planned and reactive technical activities to minimize customer impact and maximize effectiveness.
  • Make technical decisions on work being carried out, balancing network and customer impact with cost control.
  • Provide technical support to the Area Network Manager and act as the key focal point between control and the field for coordination of operational resources.
  • Work with field teams and the customer management function to determine the cause of complex/difficult flow and pressure problems.
  • Raise accurate and detailed job work orders directly onto work management systems.
  • Provide information on required maintenance and improvement to the Performance, Risk, and Optimization Team, and assist with contingency planning.
  • Take personal ownership of customer issues, responding to queries and complaints and resolving issues.
  • Contribute to the business unit achieving its financial targets.
Requirements:
  • A sound working knowledge of the Health and Safety at Work Act.
  • Technical aptitude with good interpersonal skills, a proactive attitude, and a willingness to go the extra mile when required.
  • Good communication skills to maintain and improve our high-quality customer experience.
  • Possess good IT skills.
  • Knowledge of wastewater network systems is desirable.
  • Full UK Driving Licence with willingness to travel across the south London region assisting other areas as required.
What We Offer:
  • A competitive salary up to £45,000 per annum depending on skills and experience.
  • Annual Leave 26 days holiday per year increasing to 30 with the length of service.
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

At Thames Water, our purpose is to deliver life's essential service so our customers, communities, and planet can thrive. We recognize that people are at the heart of our business and seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge.