Receptionist

4 weeks ago

Bristol, Bristol, United Kingdom Doubletree by Hilton Bristol North Full time
Job Title: Receptionist

We are seeking a highly skilled and customer-focused Receptionist to join our team at DoubleTree by Hilton Bristol North. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring that all necessary documentation is completed accurately and efficiently.
  • Handle guest complaints and concerns in a professional and courteous manner, escalating issues to management as necessary.
  • Process guest payments and handle cash and credit transactions accurately and efficiently.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are available and in good working order.
  • Collaborate with other hotel staff to ensure that guest needs are met and that the hotel is running smoothly.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills, with the ability to handle cash and credit transactions accurately.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent required, with some college or previous experience in a customer service role preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A fun and dynamic work environment, with a team of friendly and supportive colleagues.
  • Discounts on hotel stays and other perks.

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