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Commercial Credit Recovery Specialist

2 months ago

Leeds, Leeds, United Kingdom Sopra Steria - UK Full time

Job Summary: We are seeking a skilled Commercial Credit Recovery Specialist to join our team at Sopra Steria - UK. As a key member of our finance department, you will play a crucial role in recovering public funding on behalf of NHS organisations.

About the Role: As a Commercial Credit Recovery Specialist, you will be responsible for connecting with customers to recover unpaid invoices for various goods and services. You will assess each customer's circumstances to resolve disputes and queries, resulting in a successful outcome for both the debtor and the business.

Key Responsibilities:

  • Review customer accounts to understand the full background of each individual case and update records after each interaction.
  • Assess each customer's circumstances to resolve disputes and queries over the phone, resulting in a successful outcome for both the debtor and the business.
  • Work to and achieve targets and objectives in a FCA regulated Collections environment.
  • Utilize IT skills to manage customer accounts and maintain accurate records.

Requirements:

  • Proven history of working in a FCA regulated Collections environment.
  • Excellent communication and interpersonal skills.
  • IT literate with a good knowledge of computers and office software, including Microsoft Office.

What We Offer:

  • Full-time, permanent employment with a competitive salary.
  • A range of flexible working arrangements to suit your needs.
  • A comprehensive benefits package, including 25 days annual leave, health cash plan, life assurance, pension, and generous flexible benefits fund.