Credit Debt Recovery Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Fuel Card Services Full time

As a Credit Debt Recovery Specialist at Fuel Card Services, you will be responsible for communicating with customers to discuss their outstanding debts or failed payments. This involves calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts, and customers who have cancelled the direct debit instructions. You will also be responsible for understanding cleared balances to keep accounts open, working with credit insurance brokers, and credit rating agencies. Additionally, you will interact with the Sales Team regarding customer fuel card accounts, recording details in our in-house systems, email, and phone. Liaising with the collections coordinator regarding sending letters before actions and payment plans is also a key aspect of this role. To be successful in this position, you will need a good standard of education, preferably with a 'C' or equivalent in English and Maths. Experience working in an office environment, preferably within a Credit/Accounts department, is also essential. A working knowledge of Microsoft Office packages – Word, Outlook, and Excel – is required, as well as a good communicator with a professional and confident telephone manner. We offer a range of benefits, including an additional day of annual leave for your birthday, free breakfast, dress down office, 20 days annual leave, pension, and 4 x salary life assurance. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.



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