Office Recovery Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Carlsberg Group Full time
Recoveries Controller

Location: Garforth, Leeds LS25 – Hybrid once trained in role

Permanent – Full Time

Competitive Salary & Excellent Benefits: product allowance, bonus scheme, access to 24/7 GP services, company pension contribution, generous holiday (inc bank holidays) & access to a range of high street discounts.

This role would be perfect for someone with previous credit control experience, looking to branch into recoveries.

Key Responsibilities:
  • Manage a caseload of pre-legal recovery files, including maximising the collection of overdue accounts, and where possible ensuring continued sales.
  • Balanced approach towards recovery of debt ensuring recovery cost is taken into consideration when decisions are made or are referred to the Credit Manager.
  • Effectively deal with customers that default from their payment terms by negotiating and agreeing on repayment plans whilst ensuring the company's credit policy is adhered to.
  • Develop positive stakeholder relationships with our internal business partners ensuring communication between the teams is maintained.
  • Communicate in a professional manner and negotiate with debtors and 3rd parties to maximise net recover for the business.
  • Ensure the Credit Manager is regularly updated and that areas of concern are highlighted, completing reports for the Credit Manager and the wider business.
  • Review and maintain accurate recovery database records and master data records by actioning housekeeping reports promptly and ensuring compliance with GDPR rules including the closed account process.
  • Liaise with the in-house Litigation team to identify any concerns and share with Credit Manager.
  • Contribute to successful team culture, building relationships and helping to develop and maintain a high-performance team ethos.
  • Experience in a Collections/Recovery role or experience within the brewing industry and a desire to work in Debt Recovery.
  • Awareness of Money Laundering, Fraud prevention, Data Protection/GDPR.
  • Working knowledge of ERP (SAP), 365 Office.

Carlsberg Group is a new company, fuelled by highly engaged, empowered and passionate employees who will go above and beyond to deliver best in class customer service and help grow our portfolio of brands and business.



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