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Deputy Operations Manager

2 months ago


Cannock, Staffordshire, United Kingdom Caremark Ltd Full time
Job Description

Job Title: Deputy Manager

Company: Caremark Ltd

Location: [Insert Location]

Key Responsibilities
  • To ensure the delivery of high-quality care and support services to clients, aligning with Caremark's Aims & Objectives.
  • To maintain compliance with Caremark's system, policies, and procedures, as well as relevant legislation and regulatory body guidance.
  • To oversee the implementation of quality control systems and risk management processes, ensuring their successful operation.
  • To supervise and monitor staff, ensuring effective communication and team building among team members.
  • To manage the recruitment and appointment of staff, ensuring the right candidates are selected for the role.
  • To prepare and process payroll, as well as prepare and dispatch invoices.
  • To implement the complaints procedure and liaise with clients, relatives, representatives, and social workers.
  • To prepare management reports and work within agreed budgets to ensure profitability.
  • To participate in the growth and development of the business through various marketing exercises.
  • To support with the emergency on-call phone on a rota basis.
Requirements
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks.
  • Knowledge of care and support services, as well as relevant legislation and regulatory body guidance.
  • Ability to analyze data and make informed decisions.