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Customer Support Supervisor

3 months ago

Cranleigh, Surrey, United Kingdom Universal Business Team Full time £30,000
Position Overview

We are pleased to announce an opportunity for a Customer Support Supervisor to join the Universal Business Team. In this role, you will play a crucial part in delivering outstanding support and service to our esteemed clientele.

Key Responsibilities

Your primary duties will include:

  • Managing customer interactions to ensure satisfaction and foster long-term relationships.
  • Overseeing the entry of new client information into our management systems.
  • Verifying order details to guarantee precision and facilitate the workflow for the operations department.
  • Monitoring inventory levels post-order placement to assist with timely deliveries.
  • Issuing proforma invoices to clients without accounts.
Communication Management

You will be responsible for:

  • Handling various communication channels, including email and messaging platforms.
  • Maintaining an organized inbox for efficient correspondence management.
Adaptability and Skills

The ideal candidate will demonstrate:

  • A flexible approach to shifting priorities and tasks.
  • Proficiency in Microsoft Office and management systems.
  • A friendly yet assertive demeanor when communicating over the phone.
Working Hours and Benefits

This position offers:

  • A standard workweek from Monday to Friday.
  • Complimentary parking facilities.
  • A generous leave policy including 25 vacation days plus 8 public holidays.
  • Options for additional holiday purchases.
  • Daily complimentary meals.
  • Early closing hours on Fridays.
  • A comprehensive pension plan.

Join us in providing exceptional service and support to our clients while contributing to the success of the Universal Business Team.