Debt Resolution Specialist
2 weeks ago
About the Role
Sitting within the Customer Business Unit and reporting to the Customer Team Lead, the Resolution Specialist will be at the heart of our mission to provide exceptional service. You'll deliver first-class support to customers needing extra help, ensuring every enquiry is resolved on the first contact.
Key Responsibilities
- Deliver high-quality performance through telephony, email, live chat, and other channels.
- Undertake detailed casework on multiple debt problems and provide crucial support to customers in financial hardship or needing priority services.
- Work collaboratively with colleagues across the business to ensure our service operates smoothly and efficiently.
Requirements
- A solid foundation in Mathematics and English.
- Experience in serving vulnerable customers.
- Clear, concise writing and excellent verbal communication skills.
- Strong customer focus and ability to work flexibly.
- Excellent organizational skills and adherence to procedures.
What We Offer
- Generous salary.
- Group personal pension plan with up to 10% employer contribution.
- Life assurance for peace of mind.
- Financial education, savings, and loans support.
- Cycle to Work and Car Share Schemes and for eco-conscious commuting.
- 25 days of annual leave for work-life balance.
- Simply Health healthcare cashback scheme and Surgical Choices.
- Service and MOT discounts at our on-site garage.
- One paid day per year for volunteering in the community.
About Us
SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
We are a forward-thinking utility company, driven by innovation and environmental responsibility. We continuously invest in cutting-edge technologies and sustainable practices to protect and preserve our precious water resources while meeting the evolving needs of our customers.
We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future.
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