Credit and Collections Specialist
3 days ago
**Job Summary:**
We are seeking a highly skilled and detail-oriented Credit and Collections Specialist to join our Central Finance function in our Accounts Receivable department at our modern offices. As a Credit and Collections Specialist, you will be responsible for managing and collecting debts for the parts of the sales ledger assigned to you, ensuring timely and accurate allocation of cash, and resolving any issues that arise within Accounts Receivable.
Key Responsibilities:
- Actively chase unpaid debt both with the business and within the business for the parts of the sales ledger you are responsible for, ensuring timely and accurate allocation of cash.
- Utilise 'Tickler' notes effectively to ensure credit control activities are matched to the customer, enabling any team member to pick up and manage the customer account.
- Collaborate with customer directors and managers to resolve issues, including debit notes and other internal matters that cause issues in Accounts Receivable.
- Handle customer debt disputes and escalate to the Accounts Receivable Team Leader as necessary.
- Allocate cash to customer accounts in a timely manner that isn't covered by the automated Ancora process.
- Resolve any unmatched items from the Ancora process promptly, ensuring they are cleared down and matched accurately.
- Provide samples requested by the external auditor.
- Undertake ad hoc work as requested by the Accounts Receivable Team Leader.
Requirements:
- Exceptional attention to detail and ability to work at a fast pace.
- Excellent communication skills with the ability to speak to the business and customers in a professional manner.
- Proactive attitude with a problem-solving mindset.
- Strong IT skills, including proficiency with financial software and tools.
What We Offer:
- A competitive salary within the range of £27,000 – £28,000 per annum.
- A flexible working schedule with a hybrid work environment.
- An opportunity to be part of a dynamic, fast growing and innovative company that values our sustainability, quality and above all our people.
Benefits:
- 33 days holiday (inclusive of bank holidays).
- Sink your teeth into discounts with our online and high-street retailer discount scheme and benefits portal.
- Take care of yourself with our employee well-being and community support groups, ensuring you're as happy and healthy as can be.
- Join us in spreading sweetness with charity initiatives and team events that'll warm your heart.
- 24/7 access to Grocery Aid.
- Rise through the ranks with informal and formal training and career development opportunities through our individual online LMS portal.
- Secure your future with our company pension plan.
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