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Development Support Specialist

2 months ago

Leatherhead, Surrey, United Kingdom Bytes Software Services Full time
Job Overview

Bytes Software Services is a leading provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures.

We are seeking a highly skilled Development Support Analyst to join our team, responsible for delivering high-quality 1st line technical support to our Cloud Billing and Adobe order teams and our Marketplace and portal support teams.

Key Responsibilities
  • Provide 1st/2nd line support for Bytes E-Commerce applications, responding promptly to support queries via phone/email/Teams chats and JIRA tickets.
  • Ensure a high degree of customer service for all support queries.
  • Work closely with the Development and IT Support Teams to solve and escalate technical queries.
  • Manage tickets in the Development support queue and properly record all actions and solutions.
  • Ensure changes made to data and configurations are accurate and properly documented.
  • Participate in team meetings.
Requirements
  • Educated to GCSE Level with minimum of A-C Grade in Math and English.
  • Proficient with Microsoft Excel and Outlook.
  • 1+ Years experience in an IT role.
Desirable Skills
  • Ability to quickly gain knowledge to be seen as trusted and competent support team member.
  • Prior experience supporting Web Application platforms.
  • Experience with business processes and best practices in a typical E-Commerce platform.
  • Understanding of cloud software solutions, what they are and how they are purchased.
  • Postman API Platform Experience.
  • Basic SQL skills.