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Clinical Operations Manager
3 months ago
Position Overview
In this role, you will provide essential nursing leadership and guidance, ensuring the efficient operation of the clinical site. Collaborating closely with clinical site managers and all healthcare personnel, you will address clinical issues and respond to emergencies, delivering clinical direction and support to your colleagues. Your focus will be on maintaining exemplary standards of patient care across the organization at all times. You will proactively oversee daily patient flow and address any internal delays to facilitate timely care. Additionally, you will serve as the primary management contact for fire, facilities, and security incidents outside of standard working hours, as well as manage Major Incidents and Serious Untoward Incidents during these times.
Key Responsibilities
- Lead the management of the clinical site, ensuring effective patient flow and coordination of clinical operations in collaboration with clinical and managerial teams.
- Ensure timely communication regarding capacity and patient movement through the facility, optimizing the use of all designated clinical resources.
- Manage the patient experience to guarantee a service that is safe, efficient, and tailored to their care needs.
- Foster strong communication within the multidisciplinary team to deliver high-quality patient services.
- Collaborate with the Integrated Discharge Team to ensure effective communication and coordination.
- Work closely with General Managers, Deputy Heads of Nursing, and Matrons to escalate issues promptly and implement actions that enhance patient care.
- Liaise with the On-Call Manager outside of regular hours to ensure timely escalation of issues while maintaining overall responsibility for resolving challenges.
- This position offers opportunities to further develop your organizational, leadership, and clinical skills.
About Our Organization
We are one of the largest hospital trusts in England, operating five hospitals and community clinics that serve a local population of approximately 800,000 individuals. Our vision is to provide 'great healthcare from great people.' Our operations are guided by our core values: ensuring that individuals feel cared for, safe, respected, and confident in the positive impact we make. We have adopted a new operational approach at East Kent Hospitals, termed 'We care,' which empowers frontline staff to lead daily improvements. We seek compassionate individuals to join us on our journey of enhancement for the patients, families, and caregivers we serve every day.
Application Process
Applications for this position should be submitted by the candidate. The use of artificial intelligence (AI) programs in the application process may result in rejection, as this document is a critical component of the assessment. However, applicants are encouraged to seek appropriate support for their applications if needed due to any declared disability.
