Mortgage Support Specialist

4 weeks ago

North Shields, North Tyneside, United Kingdom Foster Denovo Full time
{"title": "Mortgage Administrator Role", "description": "

About Foster Denovo:

We are a leading financial services company with a strong reputation for delivering exceptional advice and service to our clients, advisers, and employees.

Our stakeholder community is a key factor in our success, and we aim to delight every client we interact with.

As a Mortgage Administrator, you will play a vital role in supporting our Partners and clients by preparing personalized client packs, obtaining information from providers, and ensuring client files are compliant.

Key Responsibilities:

  • Prepare client packs for Partners prior to client meetings.
  • Obtain information from providers on clients' existing financial arrangements.
  • Input client information into our back office system and ensure tasks are recorded and acted upon within agreed timescales.
  • Upload necessary documentation into the back office system and scan other documents as required.
  • Deal with client and provider correspondence.
  • Ensure client files are compliant.
  • Be responsible for scanning and archiving client files.

Requirements:

  • Excellent organizational and prioritization skills with the ability to handle multiple tasks, work to tight deadlines, and stay focused under pressure.
  • An articulate communicator.
  • Outstanding telephone manner with the ability to build rapport quickly.
  • Honesty, integrity, and ability to maintain confidentiality.
  • Hard working and responsive to the need to deliver a high-quality support service.
  • Attention to detail and high standards of work.

What We Offer:

  • A supportive and collaborative work environment.
  • A competitive salary and benefits package, including 25 days' holiday, pension matching, life assurance, and income protection.
  • Opportunities for professional development and growth.
  • A range of employee benefits, including interest-free season ticket loans, eye care, and childcare vouchers.

Foster Denovo is an equal opportunities employer and welcomes applications from diverse candidates.

"}

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