Parts Advisor

2 days ago


Hayes, Greater London, United Kingdom Volvo Group Full time
Parts Advisor - London Heathrow

£14 per hour

Monday to Friday

Covering late shift - 12:00 – 21:00 ( half an hour unpaid lunch break )

1 in 3 Saturday mornings 6:30 – 12:00 at overtime, time and a half

Key Responsibilities:

  • Provide an excellent service supplying HGV parts to technicians who are carrying out repair and maintenance to vehicles in the workshop
  • Provide an excellent service supplying HGV parts to customers both over the counter and by telephone, when requested
  • Receiving deliveries, mark off and store parts in stockroom according to prearranged systems.
  • Locating and label parts and maintain inventory of stock.
  • Regular inventory stock counts.
  • Consistently maintaining a good standard of housekeeping in the Parts Department.
  • Report stock shortages to parts supervisor.
  • Produce parts quotations for internal/external customers.
  • Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor.
  • Ensuring procedures are properly carried out for the ordering and receipt of goods.
  • Ensuring that credits are properly and accurately raised for goods returned.
  • Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
  • Discussing the use and features of various parts with customers, based on knowledge of trucks and buses.
  • Accurately compile parts from job cards for repairs being carried out in the workshop.
  • Feedback all information about competitors to Parts Supervisor.
  • Proactively selling parts and promotions to customers.
  • To work with Parts Supervisor to achieve their maximum competency level.
  • Special projects as required.
  • Pick up and deliver parts on occasion.
  • Work within health & safety company guidelines

Requirements:

  • Driving Licence required
  • Able to identify different parts using catalogues and systems.
  • Numerical ability to be able to work with part numbers.
  • To be able to effectively communicate at all levels both written and verbally with people inside the organization as well as external customers.
  • Selling/influencing others to buy additional parts.
  • Documenting/recording information.
  • IT literate to competently use DMS and associated software & systems.
  • Proactive, enthusiastic and approachable.
  • Accuracy and attention to detail.
  • Flexible and positive approach to changing circumstances / priorities.
  • Commercial awareness.

What We Offer:

  • 25 days holiday + bank hols raising to 30 days with service
  • Bonus scheme applicable after probation period
  • Company pension
  • Healthcare plan with access to dental insurance
  • Referral schemes (earn yourself £1000)
  • Cycle to work scheme
  • Enhanced paternity/maternity/foster leave
  • Many discounts for family and friends on High St retailers, Theme Park days out, hotels, flights plus much more

We value your data privacy and therefore do not accept applications via mail.

About Us:

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

At Volvo Group, we are a global leader in the manufacture of trucks, buses, engines, construction equipment, financial services, and solutions. Our mission is to make modern life possible by providing efficient, safe, and sustainable transport solutions. We are a company that values innovation, collaboration, and customer satisfaction. We are committed to creating a workplace that is inclusive, diverse, and equitable, where everyone has the opportunity to thrive and grow.

Join us in shaping the future of transportation and making a positive impact on society.


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