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Customer Service Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Trinity Resource Solutions. As a key member of our customer service team, you will be responsible for managing orders, responding to customer inquiries, and ensuring compliance with our processes.
Key Responsibilities:- Order Management: Manage orders across UK sites and our overseas partners, ensuring timely and accurate processing.
- Customer Service: Provide fast and accurate responses to all customer queries, resolving issues and concerns in a professional and courteous manner.
- Process Adherence: Ensure adherence to our segmentation process, maintaining high standards of quality and efficiency.
- Compliance: Adhere to compliance concerning set process flows, maintaining accurate records and reports.
- Collaboration: Liaise with commercial teams on pricing, minimum order quantities, and logistics, ensuring seamless communication and coordination.
- Information Flow: Ensure best-in-class information flow to customers on logistics and lead times, maintaining transparency and trust.
- Pricing and Quotations: Manage and continually improve pricing; quotation / price files, ensuring accuracy and consistency.
- System Administration: Ensure that systems are administered consistently and accurately, maintaining high standards of data integrity.
- Internal Champion: Act as an internal customer champion, promoting excellent customer service and support across the organization.
- Additional Responsibilities: Assist across the department wherever there is a need, taking on additional tasks and responsibilities as required.
- Education: GCSE or equivalent qualification in Maths and English.
- Experience: Experience of customer service and/or sales support, with a strong understanding of Microsoft products, including Excel and Word.
