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Administrative Support Officer
2 months ago
About the Role
This is an exciting opportunity to join our team as an Administrative Support Officer, providing comprehensive administrative support to our Musculoskeletal Physiotherapy service.
Main Responsibilities
- Manage telephone enquiries from the public, staff, and other healthcare services, ensuring timely and effective responses.
- Support the MSK Physiotherapy clinics and classes by collating initial referrals, providing reports, and maintaining accurate records.
- Assist with appointment organization, workload management, and stock ordering to ensure efficient operations.
- Develop and maintain good working relationships with the Physiotherapy team, ensuring seamless communication and collaboration.
- Receive and log incoming referrals, ensuring they have been triaged by a senior member of the team and processed efficiently.
- Book patient appointments, schedule clinics, and manage secure archiving of documentation and disposal.
- Produce reports and relevant documents as requested, distributing them as necessary.
- Monitor and order stock items to maintain optimal levels.
- Input patient information onto the computerized patient system, ensuring accuracy and confidentiality.
About Us
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organization that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience for our staff. We aspire to be outstanding for our patients, our communities, and our staff, and are committed to being a great place to receive healthcare, work, and learn.
We are part of the Cheshire and Merseyside Integrated Care system, serving a population of 330,000 across Warrington and Halton. Our hospitals offer a range of services, including emergency, critical care, and maternity services, as well as elective procedures and community hubs.
We are a CQC-rated 'good' organization with 'outstanding' features, working towards university hospital status. Our workforce of nearly 5,000 comprises over 50 nationalities, and we strive to be an equal, diverse, and inclusive employer, recognized as a pioneer in our equality, diversity, and inclusion work.
