Customer Service Expert

4 weeks ago


Workington, Cumbria, United Kingdom HSBC Full time
Job Description

At HSBC, we're committed to delivering exceptional customer service that sets us apart from the rest. As a Customer Service Consultant, you'll play a vital role in educating our customers on how to use our digital platforms, empowering them to bank with us in a way that suits their needs.

Key Responsibilities:

  • Provide outstanding customer service, addressing queries and concerns in a timely and professional manner.
  • Educate customers on how to use our digital platforms, ensuring they have a seamless banking experience.
  • Raise fraud awareness and protect our customers from potential threats.
  • Identify and support customers who may be vulnerable to financial exploitation.

About You:

We're looking for a skilled and empathetic individual who is passionate about delivering exceptional customer service. If you have a strong understanding of digital banking and a keen eye for detail, we'd love to hear from you.



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