Customer Service Representative

3 weeks ago


Workington, Cumbria, United Kingdom Arnold Clark. Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and providing expert knowledge on our products.

Key Responsibilities
  • Prepare the showroom and cars for the day ahead, ensuring a welcoming and engaging environment for customers.
  • Assist with showroom presentation and advertising, highlighting the features and benefits of our vehicles.
  • Support the Sales department in delivering excellent customer service and ensuring a seamless sales journey.
  • Organize and accompany customers on test drives, providing expert knowledge and answering questions.
  • Stay up-to-date on our vehicles and manufacturers, enabling you to provide accurate and informed advice to customers.
  • Enhance the customer journey from enquiry to delivery, ensuring a positive and memorable experience.
Requirements
  • A confident communicator with excellent interpersonal skills.
  • A full UK driving licence.
  • Ability to work independently and as part of a team.
  • A willingness to learn and develop skills, with a focus on career progression.
Our Culture

At Arnold Clark, we value diversity and inclusion, and strive to create a workplace where collaboration and unique perspectives are celebrated. We care about our employees and our communities, and are passionate about people who take pride in their work.

To find out more about Life at Arnold Clark, visit our website.



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