Customer Service Representative

4 weeks ago


Workington, Cumbria, United Kingdom BT Group Full time

About the Role

We are seeking a skilled and enthusiastic Retail Advisor to join our team at EE. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and ensuring that our customers have an outstanding experience in our stores.

Key Responsibilities

  • Provide expert advice and guidance to customers on our products and services
  • Work closely with colleagues to achieve sales targets and improve customer satisfaction
  • Maintain a high level of product knowledge and stay up-to-date with new developments
  • Contribute to a positive and inclusive store environment

What We Offer

  • A competitive hourly rate of £12.34 p/h plus 20% on target commission
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, to protect you and your family

Why Choose Us?

We are a dynamic and supportive team that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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