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Customer Service Representative

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Pavers Shoes Full time

About Pavers Shoes

Pavers Shoes is a growing, profitable business with family values and green credentials, offering a friendly, engaging, and positive environment for people to work in where they can make a real difference and feel valued.

Job Summary

We are seeking a Customer Advisor to join our team in Stoke. As a Customer Advisor, you will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to complement a customer's needs.

Key Responsibilities

  • Deliver exceptional customer service and achieve daily KPIs
  • Advise customers on shoe care and accessories to complement their needs
  • Be self-aware, question, learn, and take responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements, and stockroom

Requirements

  • Good availability for weekend and weekday working
  • Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment

Benefits

  • Generous Staff Discount scheme, some of which can be shared with family and friends
  • Holiday Entitlement which increases with service
  • Company Contribution Pension
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy: providing career pathways to support colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
  • Access to wellbeing and financial support through RetailTRUST