Accommodation and Housing Officer

6 days ago


Bolton, Bolton, United Kingdom Serco Plc Full time
About the Role

We are seeking a highly skilled and experienced Housing Officer to join our team at Serco Plc. As a key member of our Asylum Accommodation and Support Services team, you will play a vital role in ensuring the smooth delivery of our services to vulnerable asylum seekers.

Key Responsibilities
  • Ensure compliance with the Asylum Accommodation and Support Services Contract and company policies, procedures, and processes.
  • Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures.
  • Complete all minor property repairs within the scope enabled by training, experience, and the toolkit and spares provided.
  • Respond to customer complaints and provide excellent customer service.
  • Participate in an Emergency On-Call system outside of normal working hours on a rota basis.
Requirements
  • Criminal Record Bureau checks are required, and all offers of employment are subject to security clearance checks and approval by the Home Office.
  • Valid UK driving license is required for this role, and a company car will be provided.
What We Offer
  • Pension scheme with up to 6% employer contribution.
  • Employee Assistance Programme.
  • Opportunity to contribute to innovation in the public services.
  • A company passionate about diversity and inclusion.
  • A safe and supportive culture.
About Serco

Serco is a global company that delivers essential public services around the world. We are a team of 50,000 people responsible for delivering services in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are committed to building a diverse and inclusive organisation that supports the needs of all.



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