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Housing Options Assistance Officer

2 months ago


Bolton, Bolton, United Kingdom Bolton Council Full time

Job Title: Housing Options Support Officer

Team: Community Housing Services - Adults

Hours: 37 per week

Grade: D £23,893 to £25,979 per annum (£13.46 per hour)

Contract: Permanent

Flexible Working: We offer options to accommodate your work/life balance - #HappytoTalkFlexible

Role Overview

We are seeking a motivated Housing Options Support Officer who possesses strong organizational, customer service, and administrative capabilities to deliver a variety of administrative and reception support within the Resettlement and Housing Options Teams.

Your responsibilities will include direct engagement with clients, providing essential advice and assistance to those who reach out to the Housing Options teams. You will implement administrative support to ensure that tasks are completed efficiently, report progress to the relevant Team Managers, input project data and customer records into ICT systems accurately and promptly, and share information appropriately across services.

This position involves collaboration with other Community Housing Services staff and liaising with both internal and external partners, as well as community organizations.

The role will require you to work across two separate teams, with designated days spent in the Council's Housing Options Office.

About You

The successful candidate will play a vital role within the Community Housing Service teams. You will operate with a degree of autonomy under the general guidance of your Team Manager, addressing often complex customer inquiries and sourcing appropriate information to provide relevant advice regarding housing matters.

Utilizing your initiative will be essential to ensure that systems and processes are adhered to effectively while providing critical administrative support across the teams.

Key responsibilities include determining priorities, maintaining project trackers, identifying necessary corrective actions, and escalating issues as needed. Comprehensive training on processes, policies, and systems will be provided.

Excellent interpersonal and communication skills are essential, along with the ability to multitask and prioritize effectively to ensure timely delivery of work objectives.

About Us

This is an exciting opportunity to join an organization with ambitious goals for the borough.

Bolton is a wonderful place to work. We are a welcoming organization committed to fostering a community where individuals feel active, connected, and prosperous. Our passion lies in enhancing the outcomes and experiences of Bolton residents, aiming to create a vibrant environment supported by cohesive communities, thriving businesses, and engaged citizens.

As an employer, we value our employees' hard work and dedication, offering a range of exclusive rewards and benefits, including discounts, gym membership options, and salary sacrifice schemes. Additionally, we provide a generous annual leave allowance, flexible working opportunities, access to a Pension Scheme, and various employee wellbeing and support services.

Our Values

We hold our values in high regard, and we encourage you to learn more about them, along with our staff benefits, job description, and essential legal information.

Application Process

To apply, please submit your anonymized CV and a supporting statement outlining your relevant skills and experience, explaining how they align with this role.

This position is designated as customer-facing under the fluency duty, requiring a specified level of spoken English as outlined in the person specification.

We recognize continuous service across Greater Manchester local authorities and NHS organizations, providing access to service-related benefits.