Luxury Retail Boutique Leader

4 weeks ago

London, Greater London, United Kingdom Buccellati Full time
How will you contribute to our success?

We are seeking a Boutique Manager for our prestigious retail establishment. Reporting directly to the Managing Director, you will be tasked with effectively crafting and executing local strategies while leading the team to enhance sales, customer relationship management, and client service within the boutique.

Key Responsibilities:

  • Propel the sales team to consistently meet or surpass sales objectives
  • Optimize business potential by fostering synergies and efficiencies throughout the boutique
  • Oversee the formulation and execution of the boutique's action plan
  • Conduct daily, weekly, and monthly performance analyses
  • Regularly review results with the Managing Director and proactively suggest necessary adjustments
  • Collaborate with all Corporate Departments in Milan (visual merchandising, merchandising, marketing, etc.) to implement global guidelines and action plans
  • Cultivate a comprehensive understanding of the boutique's operations and evaluate local market opportunities to establish a proactive and effective sales strategy
  • Partner with the Marketing Manager to execute CRM strategies aimed at enhancing new client acquisition and fostering client loyalty
  • Actively promote networking initiatives, including client events
  • Manage stock and team development:
  • Inspire and support the team, including the Deputy Manager and Sales Associates
  • Communicate strategic brand initiatives to the team
  • Energize the boutique through regular team meetings (daily, weekly, monthly, etc.), ensuring staff awareness of targets and best practices for client experience
  • Ensure effective management of administrative and HR tasks (including but not limited to scheduling, commissions, absence control, etc.)
  • Actively engage in the recruitment process for your team and provide comprehensive onboarding and training for new hires
  • Develop and implement a training strategy for the sales team
  • Lead the performance management process through regularly scheduled individual meetings with the sales team, including annual performance evaluations
  • Ensure that the teams consistently deliver an exceptional client experience while maintaining the highest standards of courtesy and professionalism
  • Foster long-term client relationships that result in enhanced business opportunities
  • Ensure a model luxury experience for our clients and maintain a visible presence on the sales floor
  • Manage operating costs: monitor, analyze, and recommend action plans to optimize controllable expenses
  • Ensure strict adherence to all operational procedures (stock management, security, audits, financial processes, etc.)
  • Oversee daily setup and breakdown of the boutique for opening and closing as required
  • Collaborate closely with the team to ensure seamless operations
  • Possess a deep understanding of the brand and the full range of products and services to convey the heritage and values of Buccellati
  • Advocate for the adoption of new technology-based service tools
  • Understand and comply with Buccellati's security and operational protocols (product handling, inventory control, etc.)
  • Ensure the team adheres to security regulations concerning clients, staff, and inventory
  • Ensure compliance with regulations and procedures related to financial transactions
  • Maintain a comprehensive understanding of the relevant marketplace and client demographics
  • Uphold the Buccellati image by maintaining a professional demeanor at all times and acting as an ambassador for the brand
  • Ensure the highest standards of boutique maintenance (cleanliness, material wear) and display equipment (display cases, props, etc.)
  • Monitor staff presentation: uniforms, behavior, language, and attitude towards clients.

How will you achieve success with us?

  • Proven experience in business and personnel management, particularly in luxury retail
  • Proficiency in English; additional language skills are advantageous
  • Availability to work retail hours, including weekends
  • Strong leadership capabilities
  • Ability to thrive in a fast-paced retail environment
  • Flexible mindset with the capacity to adapt to change
  • Excellent analytical, organizational, and interpersonal communication skills
  • Proactive approach to assessing business and human resource needs
  • Ability to project a professional and approachable image in personal appearance and demeanor

What sets our group apart?

Our true strength lies not in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our unique ability to nurture untapped potential.


• We value freedom, collaboration, loyalty, and solidarity.


• We promote empathy, curiosity, courage, humility, and integrity.


• We are committed to caring for the world we inhabit.

Your journey with us:

We strive to provide a meaningful recruitment process, allowing you to connect with key decision-makers and influential individuals:

1st Stage – Upon selection of your application, our recruitment team will reach out to you to conduct an introductory call

2nd Stage – Interview with the Managing Director

3rd Stage – Interview with the Human Resources Manager

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