Head of Make Ready Division
2 months ago
Job Title: Regional Director
Job Summary:
The Regional Director will be responsible for driving the performance of the Make Ready operations, providing close analysis of the business and production of operating strategies to maximise profitability.
Key Responsibilities:
- Attend monthly and quarterly meetings with senior points of contact to discuss business performance and strategies.
- Review monthly KPI/QA scores for all contracts to ensure required scores are being consistently achieved.
- Conduct site visits to assess standards and quality audit scores, and provide feedback to the Regional Management team.
- Review profit and loss statements monthly to ensure contracts are running in the most profitable manner, and highlight any losses.
- Ensure the Regional Management team responds to customer feedback and takes action within agreed timescales.
Requirements:
- Ability to communicate effectively with Director and MD level clients.
- Proactive approach to identify potential service drops and implement solutions to prevent major dips in service.
- Ability to implement solutions independently.
- Proven experience in managing managers and coaching/mentoring those who are experiencing difficulties.
- Commercial analysis and resolution proposing capability.
- Financial experience with P&L, balance sheets, and cash flow.
- Exceptional ability to build relationships and communicate at all levels, while making tough decisions when necessary.
Desirable Qualifications/Experience:
- Previous senior management experience, preferably 5 years in prestigious FM or NHS service sectors.
- People management experience in a sales-oriented business.
- Proven track record of performance growth/retention in a previous role.
What We Offer:
The opportunity to be part of a leading specialist FM provider in the UK, with a focus on growth and development.
Benefits:
- Employee-owned company, making you a beneficiary of our future success.
- Two paid volunteering days annually.
- Over 250 perks and exclusive deals/discounts.
- Training, development, and apprenticeship opportunities.
- Mosaic committee and Mental Health First Aiders promoting wellbeing, diversity, and inclusion.
- Annual recognition and awards programme.
Commitment to Diversity, Equity, and Inclusion:
Churchill is an inclusive, equal opportunity employer, committed to ensuring all candidates are treated fairly and with respect and dignity.
Reasonable Adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process.
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