Helpdesk Support Specialist

2 days ago


Milton Keynes Village, Milton Keynes, United Kingdom Pearson Whiffin - Business Support Full time

Job Title: Helpdesk Administrator

Job Type: Full-time

Location: Milton Keynes

Salary: £24,000 per annum

About the Role:

We are seeking two experienced Helpdesk Administrators to join our growing team at Pearson Whiffin - Business Support. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Liaise with clients to resolve queries and issues in a timely and professional manner.
  • Update clients on the progress of their orders and provide accurate information.
  • Support the Sales Order team with updating customers on the progress of their invoices.
  • Liaise with the Order Management team to ensure stock levels are accurate.
  • Support with raising purchase orders and preparing invoices.
  • Accurately log calls from customers on our system.
  • Perform other administrative tasks as required.

Requirements:

  • Proven experience in a similar administrative role.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and time management skills.
  • Professional telephone etiquette and a positive attitude.

About Us:

Pearson Whiffin - Business Support is a leading independent consultancy that values its employees and rewards hard work. We offer a supportive and dynamic work environment where you can grow and develop your career.



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