Helpdesk Support Specialist
2 days ago
Job Title: Helpdesk Administrator
Job Type: Full-time
Location: Milton Keynes
Salary: £24,000 per annum
About the Role:
We are seeking two experienced Helpdesk Administrators to join our growing team at Pearson Whiffin - Business Support. As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Liaise with clients to resolve queries and issues in a timely and professional manner.
- Update clients on the progress of their orders and provide accurate information.
- Support the Sales Order team with updating customers on the progress of their invoices.
- Liaise with the Order Management team to ensure stock levels are accurate.
- Support with raising purchase orders and preparing invoices.
- Accurately log calls from customers on our system.
- Perform other administrative tasks as required.
Requirements:
- Proven experience in a similar administrative role.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong organizational and time management skills.
- Professional telephone etiquette and a positive attitude.
About Us:
Pearson Whiffin - Business Support is a leading independent consultancy that values its employees and rewards hard work. We offer a supportive and dynamic work environment where you can grow and develop your career.
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