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Helpdesk Support Specialist
2 months ago
C.Ln is seeking a skilled Helpdesk Administrator to join their team. As a key member of the administrative staff, you will be responsible for providing exceptional customer service and support to clients.
- Order Processing: Accurately process customer orders in a timely and efficient manner.
- Customer Liaison: Develop and maintain strong relationships with clients through effective communication and issue resolution.
- Engineer Liaison: Collaborate with engineers to ensure seamless communication and coordination of tasks.
- Appointment Scheduling: Book appointments for engineers to visit client sites for installation, repair, and maintenance.
- Call Logging: Record and track customer calls to ensure accurate issue resolution and follow-up.
- Call Closure: Effectively close customer calls to ensure customer satisfaction and resolve any outstanding issues.
- Reporting: Prepare and submit regular reports to management on customer interactions and issue resolution.
- Invoicing: Accurately process and submit invoices to clients in a timely manner.
- General Administration: Perform various administrative tasks to support the smooth operation of the business.
C.Ln is a reputable company that values its employees and provides a supportive work environment. If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.
