Claims and Complaints Manager

4 days ago


Chelmsford, Essex, United Kingdom Aston Charles Full time
Job Title: Liability Claims Team Leader

Job Type: Permanent

Sector: General Insurance

Specialism: Claims, Commercial

Location: Remote

Salary Range: Attractive salary plus benefits

Company: Aston Charles

Job Ref: JH-3122LM

Job Views: 7

A leading Insurtech company is seeking an experienced Liability Claims Team Leader to join their team. As a dynamic and innovative company, they are turning the claims landscape on its head with cutting-edge technology.

This is a 100% home-based role, where you will be provided with all the necessary tools to make a real success of this position. You will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.

Key Responsibilities:

  • Manage a team of Liability Claims Handlers
  • Train, develop, and coach team members
  • Allocate workloads and act as an escalation point for complaints
  • File and audit checking to ensure compliance
  • Handle your own caseload of higher value and complex claims

Requirements:

  • Expert knowledge of Liability claims
  • Solid managerial skills
  • Ability to foster a friendly and supportive environment
  • Dynamic and able to thrive in a fast-paced environment
  • Willingness to challenge the status quo and get involved in various projects

What We Offer:

  • Attractive basic salary (negotiable depending on experience)
  • Range of company benefits, including support towards professional qualifications
  • Opportunities for progression in the short, medium, and longer term

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