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Customer Service Representative
3 months ago
As a vital member of our customer service team, you will play a key role in delivering exceptional service to our customers.
Location:
Ground floor retail unit
Compensation:
£12.00 per hour
Contract Type:
22 hours per week with opportunities for additional hours, permanent, part-time
Working Hours:
Flexible shifts including early mornings, afternoons, and late evenings, to be discussed during the interview process.
Training:
Comprehensive, paid training will be provided.
Key Responsibilities:
- Deliver friendly and attentive service, prioritizing customer satisfaction in every interaction.
- Collaborate with colleagues to enhance the shopping experience for customers and members.
- Ensure compliance with safety and legal standards by maintaining well-stocked shelves and accurate pricing.
- Assist in the introduction of new products and services, facilitating a smooth transition for customers.
- Engage with the local community through various activities and events.
Ideal Candidate Profile:
- Genuine commitment to understanding and meeting customer needs.
- Strong interpersonal skills, capable of fostering positive relationships with both customers and team members.
- Proactive attitude towards change and problem-solving.
- Willingness to work flexible shifts as required.
Why Choose Us?
- Enjoy a 30% discount on all store products, along with additional discounts on other brands.
- Participate in a pension scheme with employer contributions of up to 10%.
- Access to a money management app for early pay access.
- Benefit from 31 days of holiday (including bank holidays, pro rata for part-time roles).
- Utilize virtual healthcare services for you and your family, including mental health support and wellness consultations.
- Take advantage of a 24/7 employee assistance program.
- Earn rewards for healthy behaviors through our wellness app.
- Receive full, paid training and support for career advancement.
- View your work schedule three weeks in advance via mobile access.
- Participate in our cycle-to-work scheme.
Commitment to Inclusion:
We are dedicated to building diverse teams and encourage applications from all individuals. Our goal is to create an inclusive environment where every colleague can thrive. We value diversity and recognize the importance of our teams reflecting the communities we serve.
If you require any adjustments during the recruitment process, please let us know. We are proud to be part of the Disability Confident scheme, ensuring that we offer interviews to disabled candidates who meet the minimum job criteria.
