Customer Service Operations Supervisor

4 weeks ago


Crawley, West Sussex, United Kingdom Project Partners Full time
Role Overview

As a Customer Service Operations Supervisor, you will play a pivotal role in overseeing the daily activities of our customer service team. Your leadership will ensure that our clients receive exceptional service and support.

Key Responsibilities
  • Manage shift schedules, ensuring a balanced mix of early, mid, and late shifts.
  • Facilitate smooth handovers between shifts to maintain continuity of service.
  • Monitor and respond to communications via email and internal portals to stay informed on all relevant updates.
  • Utilize Microsoft Office applications effectively, including Word, Excel, Outlook, and Teams.
  • Exhibit a professional telephone demeanor while interacting with clients.
  • Demonstrate strong computer skills and adaptability in a fast-paced office environment.
  • Work towards achieving key performance indicators (KPIs) and customer service objectives.
Benefits

We offer a comprehensive benefits package, including:

  • 23 days of annual leave plus bank holidays.
  • Access to a pension scheme.
  • Life assurance and critical illness coverage.
  • Opportunities for continuous professional development.


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