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Team Leader

3 months ago

Norwich, Norfolk, United Kingdom Travelex Full time

Team Leader – Travelex, Norwich

Job Type: Permanent, Full Time

Hours per week: 37.5 hours

Salary: £26,812.50 per annum + On Target Earnings up to 7.5% of base salary

Working Patterns: Flexible shifts between Monday to Sunday. Monthly or weekly rota.

Benefits:

  • Discounted corporate rates for insurances
  • Employee wellness programmes
  • Employee discounts
  • Flexible hours and shift patterns
  • 25 days holiday (pro-rata)
  • Monthly bonus opportunity
  • Pension with Scottish Widows

Join Travelex as a Team Leader

Travelex is looking for an enthusiastic individual to take on the role of Team Leader at our Norwich location. In this pivotal position, you will oversee a team of Travel Service Partners, ensuring the delivery of outstanding customer service in the realm of foreign exchange.

Key Responsibilities:

  • Lead the team to provide exceptional customer service
  • Coach and develop team members for optimal performance
  • Analyze customer feedback and service quality
  • Facilitate foreign exchange transactions
  • Aim to achieve performance targets
  • Handle daily online FX requests
  • Ensure adherence to operational standards

Requirements:

  • Strong leadership capabilities
  • Excellent communication and motivational skills
  • Customer service-oriented approach
  • Results-driven mindset

Interview Process:

Step 1 – Initial screening call

Step 2 – Online interview with numerical assessment

Step 3 – Bureau visit with Area Manager

Step 4 – Job offer

About Travelex

Travelex is a prominent specialist in foreign exchange, committed to making international money accessible for customers.

We value diversity and are dedicated to equal opportunities within our organization.