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Senior Workshop Technician
2 months ago
The Senior Workshop Technician is a key role within our team, responsible for overseeing the day-to-day operations of the workshop. This involves ensuring the efficient, safe, and high-quality completion of all tasks, as well as leading and mentoring a team of technicians.
Key Responsibilities- Leadership and Team Management
- Lead and mentor a team of technicians, providing guidance, training, and support.
- Be accountable for overall manpower requirements and correct placement/deployment of the Centre team.
- Workshop Operations
- Assign tasks and manage workflow to ensure timely and efficient completion of all work.
- Ensure all work is carried out to the highest standards and in compliance with health and safety regulations.
- Inventory Management
- Monitor and manage inventory, ordering parts and supplies as needed.
- Customer Satisfaction
- Work closely with the Customer Services Advisor to optimise workflows and ensure customer satisfaction.
- Manage and assist with customer complaints, ensuring a mutually satisfactory outcome.
At IN n OUT Autocentres, we pride ourselves on providing a total commitment to service. We are a Which? Trusted Trader and subject to their stringent criteria to ensure we are open and honest with our customers. Our client waiting lounges feature high-speed Wi-Fi, free beverages, and comfortable seating areas, designed to make your experience as comfortable as possible.
What We Offer- Trained and qualified technicians who are passionate about delivering high-quality work.
- A commitment to using manufacturer-approved parts that meet or exceed original specifications.
- A 100% customer satisfaction promise, with a goal of getting you back on the road quickly and safely.
