Customer Export Coordinator

7 days ago

Dronfield, Derbyshire, United Kingdom AMETEK Full time

About AMETEK Land

AMETEK Land is a world leader in the development and manufacturing of advanced instruments for the aerospace, power, process, and industrial markets. Our company is part of the Process Measurement and Inspection (PM&I) Business Unit, which also includes our sister company Surface Vision.

About AMETEK

AMETEK Land is a business element of AMETEK's Electronic Instruments Group, a global leader in the design and manufacture of electronic instruments and electromechanical devices. Our company has a strong presence in 30 countries around the world, with a global network of sales, service, and support locations.

Job Summary:

The Customer Export Representative is responsible for the management of shipping and export processes for a global customer base within a dynamic sales and customer service environment. This role involves proactively addressing customer inquiries, ensuring efficient and effective export administration, and adhering to company standards and policies.

Key Responsibilities and Accountabilities:

  • Process global shipments and prepare export shipping documentation.
  • Book and coordinate with Freight Forwarders.
  • Ensure export compliance by tracking, checking, and storing export declarations and AWB's.
  • Liaise with customers and internal departments to address inquiries and resolve issues.
  • Respond to export and invoice queries promptly and accurately.
  • Provide backup support for team members, including order entry and order confirmations.
  • Manage contract reviews to ensure adherence to LAND's terms, conditions, and DLA processes.
  • Enter and interpret data in internal databases, SAP ERP, and CRM tools.
  • Support international offices, representatives, and distributors.
  • Promote and participate in continuous improvement initiatives to enhance customer service standards and profitability.

Experience and Professional Qualifications:

  • 3-5 years of experience in a customer service environment.
  • Previous experience of SAP Business Systems is desirable.
  • Familiarity with export procedures and documentation.
  • Previous experience in a similar role would be advantageous.
  • Computer literate and comfortable using Microsoft products.
  • Good problem-solving skills, communication, influencing, and assertiveness.
  • Outstanding customer service and relationship building.

Core Competencies:

  • Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
  • Presents themselves in a pleasant and friendly manner to those within and outside of the organization.
  • Demonstrates good judgment in analyzing information to make routine decisions.
  • Co-operates and collaborates with colleagues, cross-functionally, to support the sales process.
  • Open to receiving feedback and applying/integrating the feedback in an effort to improve results.
  • Ability to act in a calm manner and control emotions when faced with difficult or frustrating situations.
  • Good team player but also able to work on own initiative.

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