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About The Roseate Edinburgh Ltd
The Roseate Edinburgh Ltd is a 5-star luxury boutique hotel and part of the prestigious Small Luxury Hotels Collection. Located in the heart of Edinburgh, our hotel features 35 bespoke guest bedrooms and suites, a bar & restaurant, meeting room, lounge, conservatory, and private gardens.
Job Summary
We are seeking a highly motivated and charismatic leader to join our team as a Hotel Operations Manager. As a key member of our management team, you will be responsible for managing all aspects of our hotel's operations to ensure a successful and guest-focused experience.
Key Responsibilities
- Manage all aspects of hotel operations, including guest services, food and beverage, and events.
- Lead by example, act as a role model, and ensure a positive atmosphere in the team.
- Create a culture of accountability within your management team, focusing on F&B sales, liquor management, and effective operations.
- Deliver MICE events with impeccable service and effective operations.
- Set targets, align costs, payroll, and beverage GP.
- Coach and develop employees, promoting their further growth and recruiting top talent for the hotel.
- Participate actively in day-to-day business and demonstrate a strong service philosophy.
- Support the Hotel Manager and work on various capex projects and team development.
- Be the primary contact for guests, external service providers, and partners, analyzing and responding to guest feedback.
- Implement and monitor health and safety compliance.
- Monitor and adhere to set budgets.
Requirements
- Minimum 5 years' experience in luxury hospitality management.
- Strong leadership skills and excellent organizational and communication skills.
- Passionate focus on great customer service.
- Personal commitment to 5-star hospitality and delivering impeccable guest experiences.
Benefits
- Competitive pay package plus monthly service charge.
- Company pension.
- Meals on duty.
- Employee discounts.
- On-site parking.
- Rewards for service.
- Opportunity to develop within the company.
