Hotel Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Hotel Manager to join our team at Staycity Edinburgh. As a Hotel Manager, you will be responsible for overseeing all aspects of the hotel's operations, ensuring an exceptional guest experience, driving financial performance, and maintaining the highest standards of service and quality.
Key Responsibilities:- Provide strong leadership and direction to all hotel staff
- Manage our team to ensure we deliver exceptional guest service and satisfaction
- Address and resolve guest complaints and issues promptly and professionally
- Develop and manage the hotel budget
- Monitor financial performance and implement strategies to achieve revenue and profitability targets
- Conduct regular financial analysis and reporting
- Enhance the hotel's brand presence in the market
- Build and maintain strong relationships with guests, clients, suppliers, and the local community
- Represent the hotel at industry events and networking opportunities
- Implement and monitor standard operating procedures to maintain high service standards
- Ensure compliance with all health, safety, and regulatory requirements
We are looking for a candidate with a proven track record in hotel management, demonstrating exceptional leadership, strategic thinking, and a deep understanding of the hospitality industry. If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you.
What We Offer:- Paid Maternity, Surrogacy, Adoptive & Paternity leave
- Annual Bonus, based on your contribution and impact
- Discounted rates for overnight stays for you, and your family and friends
- Refer and earn scheme if you successfully refer a friend to work with us
- Volunteer days: 2 paid volunteer days per year to support causes in your local community
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
- Option to participate in Cycle to Work scheme
Minimum of 8-10 years of experience in the hotel industry, with at least 3+ years in a senior leadership role. Proven track record in 200+ rooms hotel management, demonstrating exceptional leadership, strategic thinking, and a deep understanding of the hospitality and hotel industry. Strong financial acumen and experience in budget management. Proficiency in hotel management software and systems.
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