Product Support Specialist

4 weeks ago

Newbury, West Berkshire, United Kingdom Stryker Full time
Job Summary

We are seeking a highly skilled Product Support Associate to join our team at Stryker. As a key member of our organization, you will provide clinical product support to end-users, offer on-site guidance and assistance during surgical procedures, and provide training and education to assigned accounts.

Key Responsibilities
  • Provide clinical product support to end-users, including on-site guidance and assistance during surgical procedures.
  • Offer training and education to assigned accounts, including ongoing in-services and customer education.
  • Provide feedback on product design to improve performance and customer satisfaction.
  • Support surgeons and operating room staff with training and technical support in the operation of Stryker's robotic arm applications, associated equipment, and instruments.
  • Use proprietary software to prepare pre-operative CT scans for use with Stryker's RIO/Robotic Arm Interactive Orthopedic System.
  • Provide complete reports and associated metrics to management, direct supervisor, and regulatory department detailing case reviews, services performed, and recommendations for product, documentation, and methodology improvements.
  • Maintain and control local MAKO consigned equipment, instrument, implant, and disposables inventories, process sales orders, and provide forecast input to District Sales Manager.
  • Support company road-show demonstrations and 'Showsite' visits to provide potential customers with an opportunity to see the product in use and appreciate clinical value.
  • Provide prompt and accurate complaint reports per the requirements of Stryker's quality system.
  • Support case coverage at unassigned accounts and the development and execution of the sales plan.
Requirements
  • High School diploma; prefer Bachelor's Degree in business or a related technical field of study.
  • Demonstrated ability to apply office technology, including ERP systems and Microsoft Access, Excel, and Word.
  • Prefer 2+ years of experience in a sales and/or technical environment, preferably in the medical, pharmaceutical, or healthcare industry.
  • Demonstrated knowledge of customer service principles and processes.
  • Demonstrated knowledge of business administrative and clerical procedures and systems.

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