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Product Support Specialist
2 months ago
At Stryker UK Limited, we are seeking a highly skilled Product Support Specialist to join our team. As a key member of our organization, you will play a critical role in providing clinical product support to our end-users and delivering exceptional customer service.
Key Responsibilities:- Provide on-site guidance and assistance during surgical procedures to ensure optimal product performance and customer satisfaction.
- Develop and deliver training programs to assigned accounts, including surgeons and operating room staff, to enhance their knowledge and skills in using our products.
- Collaborate with cross-functional teams to identify areas for product improvement and provide feedback to drive innovation and growth.
- Manage and maintain local inventories of consigned equipment, instruments, and disposables, ensuring accurate tracking and reporting.
- Support company road-show demonstrations and 'Showsite' visits to showcase our products and their clinical value to potential customers.
- Develop and maintain strong relationships with key surgeons and OR staff at targeted accounts, promoting the clinical benefits of our products and driving continuous account growth and case volume.
- Strong technical knowledge of our products and their applications.
- Excellent communication and interpersonal skills, with the ability to work effectively with surgeons, OR staff, and other stakeholders.
- Ability to travel, as required, to support on-site training and product support activities.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
