Claims Handler
4 days ago
We are seeking a highly motivated and organized individual with a background in insurance property claims handling to support our global network operations and client with a range of day-to-day tasks associated with the coordination of one of our largest global insurance programs.
Key Responsibilities- Coordinate and oversee the management of complex property claims within the Global Claims handling operations.
- Support timely and accurate processing of claims in compliance with client, insurer, and Crawford requirements.
- Analyze and respond to client requests promptly and effectively, ensuring client satisfaction.
- Develop and implement strategies to prevent future escalations.
- Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims.
- Ensure accuracy and integrity of financial records and reports.
- Identify and rectify discrepancies in financial statements.
- Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
- Develop and maintain strong client relationships through effective communication and exceptional service.
- Identify opportunities for process improvement within the claims management workflow.
- Implement best practices to enhance efficiency and accuracy in claims handling.
- Deal with day-to-day communication from hubs with assistance on complaints, program, or system-related inquiries.
- Monitor SLAs and client KPIs and provide guidance/training on any improvement areas detected.
- Participate in local hub, broker, and client meetings to ensure any service issues that have been highlighted are monitored until resolved by the hub.
- Review system claim records to ensure claims are being managed proactively and within SLA.
- Effective communication skills and an interest in developing client servicing skills.
- Good eye for detail.
- Able to work on own initiative.
- Excellent time management and organization skills.
- Flexibility and a willingness to take on responsibility to benefit personal development.
- Insurance claims handling experience.
- Cert CII or equivalent, qualified or working towards preferred.
- Minimum 2 years' experience of property claims handling.
- Excel
- Word
- Outlook
- Must be able to work outside of standard 9am to 5pm hours as business needs require, due to global time differences.
- Travel to attend client and team meetings (various UK-based locations).
- Potential travel abroad to support location operations as required.
- Note this is a Hybrid role and therefore there will be an expectation for the successful candidate to work from home and from the office as required/requested to do so.
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