Customer Service Representative
11 hours ago
This role is based at our Chapeltown, Sheffield (UK) site and involves providing customer service support to internal and external customers, including solving problems, researching complex information, and building customer relationships.
Key Responsibilities:- Place customer sales orders in a timely fashion and before order cut-off.
- Handle complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization's products and/or services, enter and adjust orders, and resolve questions and complaints within span of control.
- Handle all levels of complexity in orders, including export paperwork and certifications.
- Onboard new CS agents, provide training, system access setup, coaching on the job, identify re-training points.
- Have a proactive mindset and support the team overall, ensure positive reinforcement in the team, also in difficult situations.
- Contribute actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc.
- Participate in key meetings upon request.
- Respond to a wide scope of inquiries and/or complaints, liaising with the necessary departments where relevant.
- Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
- Develop and review correspondence and documentation as appropriate regarding interaction with customers and respond to questions and concerns.
- Build customer relationships and serve as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.
- Perform other duties as assigned.
- 2-3 years of progressive customer service experience.
- High school graduate or equivalent education and experience.
- Providing customer service.
- Resolving customer problems and concerns.
- Developing correspondence and communications.
- Working with other departments and divisions.
- Applying department policies and procedures to difficult situations.
- PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
- Communicating with co-workers to provide and receive direction.
- Experience of producing export documentation and knowledge of the export process and incoterms.
- Language skills desirable – Dutch/German as well as English.
-
Customer Service Representative
6 days ago
Sheffield, Sheffield, United Kingdom Elizabeth Michael Associates Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Elizabeth Michael Associates. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a...
-
Customer Service Representative
6 days ago
Sheffield, Sheffield, United Kingdom Elizabeth Michael Associates Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Elizabeth Michael Associates. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a...
-
Customer Service Representative
3 weeks ago
Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time £25,000 - £27,000French Speaking Customer Service Representative OpportunitySheffield Based – Hybrid Working£25,000 - £27,000We are seeking a highly skilled and fluent French speaker to join our team as a Customer Service Representative. As a key member of our Elevation Recruitment Group, you will be responsible for providing exceptional customer service to our...
-
Customer Service Representative
3 weeks ago
Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time £25,000 - £27,000French Speaking Customer Service Representative OpportunitySheffield Based – Hybrid Working£25,000 - £27,000We are seeking a highly skilled and fluent French speaker to join our team as a Customer Service Representative. As a key member of our Elevation Recruitment Group, you will be responsible for providing exceptional customer service to our...
-
Customer Service Representative
2 days ago
Sheffield, Sheffield, United Kingdom Get Staffed Online Recruitment Limited Full timeCustomer Service RepresentativeJob Type: Permanent, Full-time (37.5 hours per week); Monday to Friday between 8am and 6pmLocation: SheffieldSalary: £23,800 per annumAbout the Role:At Get Staffed Online Recruitment Limited, we're seeking a skilled Customer Service Representative to deliver exceptional customer experiences for our clients. As a key member of...
-
Customer Service Representative
2 days ago
Sheffield, Sheffield, United Kingdom Get Staffed Online Recruitment Limited Full timeCustomer Service RepresentativeJob Type: Permanent, Full-time (37.5 hours per week); Monday to Friday between 8am and 6pmLocation: SheffieldSalary: £23,800 per annumAbout the Role:At Get Staffed Online Recruitment Limited, we're seeking a skilled Customer Service Representative to deliver exceptional customer experiences for our clients. As a key member of...
-
Customer Service Representative
2 weeks ago
Sheffield, Sheffield, United Kingdom Unity Connect Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeUnity Connect is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, and...
-
Customer Service Representative
2 weeks ago
Sheffield, Sheffield, United Kingdom Unity Connect Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeUnity Connect is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, and...
-
Customer Service Representative
4 days ago
Sheffield, Sheffield, United Kingdom Elizabeth Michael Associates Full time{"title": "Customer Service Representative", "description": "At Elizabeth Michael Associates, we are seeking a skilled Customer Service Representative to join our team in a remote full-time, permanent contract. As a key member of our Service Excellence department, you will be responsible for delivering exceptional customer experiences, resolving customer...
-
Customer Service Representative
3 days ago
Sheffield, Sheffield, United Kingdom Elizabeth Michael Associates Full time{"title": "Customer Service Representative", "description": "At Elizabeth Michael Associates, we are seeking a skilled Customer Service Representative to join our team in a remote full-time, permanent contract. As a key member of our Service Excellence department, you will be responsible for delivering exceptional customer experiences, resolving customer...
-
Customer Service Representative
2 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield City Council Full timeAbout the RoleWe are seeking a highly motivated and empathetic individual to join our administration team at Bereavement Services. As a Customer Service Representative, you will play a key role in supporting service delivery for the bereaved of Sheffield and surrounding areas.Key ResponsibilitiesProvide exceptional customer service to bereaved families and...
-
Customer Service Representative
2 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield City Council Full timeAbout the RoleWe are seeking a highly motivated and empathetic individual to join our administration team at Bereavement Services. As a Customer Service Representative, you will play a key role in supporting service delivery for the bereaved of Sheffield and surrounding areas.Key ResponsibilitiesProvide exceptional customer service to bereaved families and...
-
Customer Service Representative
2 weeks ago
Sheffield, Sheffield, United Kingdom E3 Recruitment Full timeJob Opportunity:We are seeking a highly skilled Customer Service Representative to join our team at E3 Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and candidates.Main Responsibilities:Manage customer inquiries and provide timely and effective solutionsPerform accurate...
-
Customer Service Representative
2 weeks ago
Sheffield, Sheffield, United Kingdom E3 Recruitment Full timeJob Opportunity:We are seeking a highly skilled Customer Service Representative to join our team at E3 Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and candidates.Main Responsibilities:Manage customer inquiries and provide timely and effective solutionsPerform accurate...
-
Customer Service Representative
2 days ago
Sheffield, Sheffield, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for delivering exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to members across all channels,...
-
Customer Service Representative
2 days ago
Sheffield, Sheffield, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for delivering exceptional customer service and support to our members.Key ResponsibilitiesProvide excellent customer service and support to members across all channels,...
-
Customer Service Representative
1 week ago
Sheffield, Sheffield, United Kingdom Unity Connect Full time{"h1": "Customer Service Representative", "p": "At Unity Connect, we are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, and engaging in live chat...
-
Customer Service Representative
1 week ago
Sheffield, Sheffield, United Kingdom Unity Connect Full time{"h1": "Customer Service Representative", "p": "At Unity Connect, we are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, and engaging in live chat...
-
Customer Service Representative
1 week ago
Sheffield, Sheffield, United Kingdom Unity Connect Full timeCustomer Service RepresentativeUnity Connect is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, and engaging in live chat conversations to assist customers...
-
Customer Service Representative
1 week ago
Sheffield, Sheffield, United Kingdom Unity Connect Full timeCustomer Service RepresentativeUnity Connect is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, and engaging in live chat conversations to assist customers...