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Technical Support Specialist

3 months ago

Chichester, United Kingdom Smart Recruit IT Full time
IT Support Technician

Location: Chichester, West Sussex

Salary: £26,000 - £28,000 + Company Benefits

Type: Permanent

An esteemed IT support organization is currently on the lookout for an IT Support Technician / IT Support Engineer to become a vital part of their dynamic service desk team.

In this role, you will deliver Tier 1 level IT assistance to resolve issues assigned by the Service Desk Manager. The ideal candidate will thrive in a vibrant and proactive setting, leveraging your skills to ensure the smooth functioning of IT services.

Key Responsibilities:

  • Monitor the service desk for IT-related issues by reviewing incoming tickets and tracking progress.
  • Support the deployment of new applications as an IT Engineer.
  • Handle the installation and configuration of computer hardware, operating systems, and applications.
  • Conduct regular system checks and maintenance procedures to maintain optimal system performance.

Essential Skills:

  • Experience in a network or IT environment.
  • Solid understanding of general printing, backup, antivirus, and security principles.
  • Confidence in engaging with stakeholders at all levels.
  • Proficiency in troubleshooting Windows, Windows Servers, O365, and Active Directory.
  • Experience managing service desk requests through help desk systems.
  • A full driver's license and access to a vehicle are required due to the nature of the role.

Company Benefits:

  • Flexible working hours
  • 25 days of holiday
  • Excellent career progression with training and development opportunities

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