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Technical Support Engineer

2 months ago

Hatfield, Hertfordshire, United Kingdom Eutopia Solutions Full time

Job Title: Onsite IT Support Specialist


Eutopia Solutions is proud to be partnering with a well-established and respected organisation to engage an Onsite IT Support Specialist to add to one of their IT specialist support teams.


With over 30,000 unique users, you will interface with users at all levels of the business. You will resolve user issues with a mix of technical support, problem-solving, and customer care. The team offers a rotation so you will regularly provide support across various platforms and technologies.


In addition to your existing technical IT support skills, you must have excellent communication and customer care skills with a desire to provide the best service possible. This is an essential element to the role. Your work will be varied, supporting a predominantly windows environment, working across hardware, software, AV, and Apple devices.


Eutopia Solutions' partner is committed to upskilling, where required, and ongoing professional development will be provided. If you are looking to progress your career in a supportive, fast-moving environment, you are encouraged to apply.


As part of the additional package, they offer an exceptional pension of 19% and an annual leave of around 37 days in total annually, amongst other benefits.


There is an out-of-hours rota with a requirement to work approximately one Sunday in every three (perhaps less). For this, you would be able to take the preceding Friday off so that you still have two days off together.


Key Responsibilities:

  • Provide technical support to users at all levels of the business
  • Resolve user issues with a mix of technical support, problem-solving, and customer care
  • Work across various platforms and technologies, including windows, hardware, software, AV, and Apple devices
  • Develop and maintain excellent communication and customer care skills


Requirements:

  • Proven experience of providing IT support within a customer-facing role with a minimum of 2 years commercial IT support experience at 1st or 2nd support level for both hardware and software
  • Skilled in offering support to both windows and Apple technologies
  • Proven ability in fault diagnosis and resolution and excellent problem-solving skills
  • Exceptional communication skills are mandatory