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Patient Care Consultant
2 months ago
Job Title – Patient Care Consultant
Location – Cardiff
Hours – Full time, 40 hours
Salary – £27,000 & benefits, comprehensive training will be provided
At Optical Express, we are dedicated to providing exceptional patient support, superior clinical results, and ongoing investment in our workforce and technology.
Our team collaborates effectively, consistently aiming for excellence. We foster a culture of mutual respect, support, and a commitment to care, trust, and integrity.
This culture also extends to our communities through various charitable and environmental initiatives. We prioritize doing what is right for our patients, colleagues, local communities, and the environment.
A career with Optical Express is not only rewarding but also enjoyable. As part of our team, you will have access to:
A competitive salary with excellent bonus opportunities Modern, state-of-the-art working environments 29 days of annual leave Complimentary Laser Eye Surgery and Intraocular Lens Surgery Free eye examinations Discounts on prescription eyewear and sunglasses A generous friends and family discount program Continuous training and development opportunities Pension schemeAs a Patient Care Consultant, your role is to ensure our patients feel at ease while delivering a top-tier service. You should enjoy engaging with new individuals and possess strong communication skills to interact effectively with both patients and ophthalmic professionals.
Your daily responsibilities may vary, but a typical day will include:
Establishing strong relationships with our patients Conducting diagnostic eye scans (full training will be provided) Confidently communicating patient information to the optometrist to facilitate a seamless patient experience Keeping patient records accurate and up to date Arranging affordable financing options tailored to each patient Scheduling consultations and surgeries with our optometrists and surgeonsThe ideal candidate will:
Be motivated and passionate with a desire to excel Exhibit excellent written and verbal communication skills Demonstrate strong negotiation abilities Be self-driven to work independently and collaboratively Possess strong organizational skills Be commercially aware while delivering exceptional customer serviceIf you believe you possess the necessary skills and qualities for this position, we would be eager to hear from you.
