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Senior Client Services Manager
2 months ago
About the Role
We are seeking an experienced Senior Client Services Manager to lead our Norwich team in delivering person-centred housing-related support. As a key member of our management team, you will be responsible for managing our service accommodating single men who are homeless, working closely with other managers in the area to ensure consistency across our services.
Key Responsibilities
- Lead a motivated team to deliver efficient, high-quality services in line with our contracts and customer satisfaction surveys.
- Be the Safeguarding Lead for the service, ensuring Health and Safety checks and risk assessments are completed and recorded accurately.
- Manage contracts, budgets, and KPIs, liaising with stakeholders and commissioners.
- Manage individual and team performance using coaching skills, assessing colleague competencies and objectives to ensure customers live in a safe, supportive service.
Requirements
- Experience of delivering support in a housing or care environment.
- Experience of people management, including managing multiple services and/or managing managers.
- Ability to use technology for record keeping, monitoring service delivery performance, and managing budgets.
- Enhanced DBS check required.
What We Offer
- Flexible working hours, with a work pattern negotiable.
- Opportunity to work closely with other managers in the area, providing support and cover when needed.
- Health cash plan, saving you from £1140 per annum.
- Over 800 high street discounts on groceries, holidays, and days out.
- Generous pension scheme with life insurance of 3x salary.
- Investors in People Platinum employer, a Great Place to Work, and 10th Best place in the UK for Wellbeing.
About Home Group
We are a leading provider of housing and care services, committed to making a positive difference in the lives of our customers. We believe in creating a workplace where everyone feels valued, supported, and empowered to be their best selves.
