Household Support Fund Officer

1 week ago

West Bromwich, Sandwell, United Kingdom GreenSquare Group Full time
About the Role

We are seeking a skilled and dedicated individual to join our team as a Household Support Fund Officer. This is a fixed-term contract until October 2024, and the successful candidate will play a crucial role in supporting our delivery work over the next round of Household Support funding.

Key Responsibilities
  • Coordinate and complete Household Support Fund applications, both over the phone and at face-to-face sessions held in the community.
  • Work with community partners to identify opportunities for outreach, setting up and attending community advice and support sessions.
  • Support HSF Neighbourhood Hubs to process expressions of interest and grant applications.
  • Work with Trusted Partners to deliver the Household Support Fund grant service.
  • Undertake Grant Fund communications and marketing, including helpline management.
  • Link grant applicants with wider support through signposting and Family Connect Forms, liaising directly with the locality-based Early Help teams.
Requirements

The successful candidate will have excellent customer service experience and be able to easily and flexibly travel between our four community hubs and numerous trusted partners across the locality. This will include having access to own transport. Occasional weekend and evening work in the community may be required.

Specialist qualifications in personal finance, safeguarding, and/or GDPR are not essential but desirable for this role. A good general or technical education beyond GCSE, e.g., 2 or more A Levels/NVQ3 or equivalent, is required. The candidate will also need to have vocabulary, verbal reasoning, and numerical skills to the equivalent ability level.

About Us

GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.

We also provide care and support to some of the most vulnerable people in society, including those who are homeless, experiencing domestic violence, or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

  • We believe our customer is everything.
  • We are one team.
  • We are supportive and caring.
  • We are business-minded for social purpose.
  • We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes annual holiday entitlement (plus statutory bank holidays), a defined contribution pension scheme, trust-based flexible working, and a Confidential Employee Assistance Programme (EAP).

GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site.

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer, therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the 'essential eligibility criteria' for the role, as detailed in the job description, are guaranteed an interview.

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