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Customer Service Representative
2 months ago
{"h1": "Collections Agent Role at Davies Talent Solutions", "p": "At Davies Talent Solutions, we're seeking a skilled Collections Agent to help our customers navigate payment difficulties. As a key member of our Customer Care team, you'll work collaboratively with customers to develop personalized payment plans and ensure collections activities align with company policies and regulations.", "ul": [{"li": "Proactively engage with customers to understand their financial situations and identify potential solutions."}, {"li": "Collaborate with customers to create realistic and sustainable payment plans that meet their needs."}, {"li": "Communicate collection policies and procedures clearly and professionally, ensuring customers understand their obligations."}, {"li": "Negotiate and secure timely payments while maintaining positive customer relationships."}, {"li": "Process payments and update customer accounts accurately, adhering to strict data protection regulations."}], "h2": "Key Requirements", "ul": [{"li": "A compassionate and understanding individual with a genuine desire to help others."}, {"li": "Excellent communication and interpersonal skills, with the ability to build rapport with customers in challenging situations."}, {"li": "Strong problem-solving and analytical skills to identify solutions for customers."}, {"li": "Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently."}, {"li": "Strong computer literacy skills and proficiency in relevant customer service software (a plus).", "li": "Experience in a collections environment or a related field (a plus).", "p": "If you're a motivated and empathetic individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to Davies Talent Solutions. We look forward to reviewing your application."}
