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Customer Service Representative

2 months ago

Swansea, City and County of Swansea, United Kingdom Virgin Atlantic Full time

Job Overview

We are seeking a skilled Customer Service Representative to join our team at Virgin Atlantic. As a Claims Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.

Key Responsibilities

  1. Investigate and respond to customer complaints in a fair and efficient manner.
  2. Assess the value of customer complaints and make appropriate offers of compensation.
  3. Handle specialist correspondence, including EC Care, Personal Injury, and Baggage claims.
  4. Look to resolve issues at source to prevent repeat complaints.

About You

We are looking for a candidate with excellent communication skills, a drive to resolve complaints, and a passion for delivering exceptional customer service. If you have experience in complaint handling and/or airline knowledge, that would be a bonus.

What We Offer

We offer a competitive salary, full-time hours, and a 12-month fixed-term contract. You will have the opportunity to work in a dynamic team and develop your skills in a fast-paced environment.

How to Apply

If you are a motivated and customer-focused individual, please submit your application. We look forward to hearing from you.