Administrative Support Specialist
2 days ago
Job Summary
We are seeking an experienced Administrator to join our Maintenance team at Axis Europe in Stratford. The primary responsibility of this role is to carry out day-to-day administrative duties and provide ongoing support for the team.
Key Responsibilities
- Respond to tenant inquiries and resolve issues in a timely and effective manner.
- Process orders and invoices using company systems to ensure accurate and efficient service delivery.
- Update systems with all interactions with residents to maintain accurate records.
- Review and process supervisory or trade reports to determine necessary actions to resolve repairs.
- Resolve minor complaints at the initial point of contact.
- Maintain logs and monitor variation requests to ensure compliance with company procedures.
- Manage and action emails from contract mailboxes to ensure prompt response to customer inquiries.
- Respond to payment queries from both subcontractors and clients.
- Collaborate with Supervisors and tradespeople to organize and schedule work efficiently.
- Order equipment needed for operative jobs to ensure timely completion of tasks.
- Maintain accurate and up-to-date records of all activities.
- Liaise with staff at customer sites to keep them informed of progress and provide updates.
- Adhere to and support company policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
Requirements
- Previous experience in an administrative role is desirable.
- Excellent communication skills, both verbal and written.
- Ability to prioritize tasks and meet deadlines.
Other Key Information
- Working hours: 8am-5pm, Monday to Friday.
Benefits
- 22 days annual leave, increasing with length of service.
- Pension scheme.
- Perkbox rewards.
- Long service rewards.
- Volunteering days.
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