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Software Application Support Specialist

3 months ago

Borehamwood, Hertfordshire, United Kingdom Brown & Brown Europe Full time

Position: Software Application Support Specialist

Location: Hybrid – Borehamwood

Compensation: Negotiable + Benefits

Brown & Brown Europe is looking for a dedicated Software Application Support Specialist to deliver technical assistance in resolving advanced software incidents and inquiries. This role focuses on tackling intricate technical challenges, applying software enhancements, and aiding in system optimization.

Key Responsibilities:

  • Delivering expert-level assistance for escalated technical and software-related issues.
  • Diagnosing and rectifying complex software problems.
  • Executing advanced configurations and software upgrades.
  • Engaging in IT projects and system deployments.
  • Collaborating with multidisciplinary teams.
  • Creating and maintaining detailed system documentation.
  • Sharing expertise and contributing to training initiatives.
  • Identifying areas for process enhancement.
  • Providing regular updates to the IT Manager.
  • Ensuring that documentation remains current.

Qualifications:

  • Experience in software development, particularly with the Microsoft technology stack.
  • Background in a Third Line Engineer or comparable position.
  • Familiarity with REST APIs.
  • Strong analytical and troubleshooting capabilities.
  • Exceptional communication and interpersonal skills.
  • Comprehension of the software development lifecycle.
  • Bachelor's degree in computer science or a related discipline.

Benefits:

  • Competitive salary and standard benefits package.
  • Supportive and transparent work culture.
  • Flexible working arrangements.
  • Encouragement for professional development and qualifications.