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Systems Analyst
2 months ago
About the Role
We are seeking a highly skilled Business Systems Specialist to join our team at Vistry Group PLC. As a key member of our IT department, you will be responsible for providing day-to-day support and administration of our business systems, including CRM, ERP, and integrations.
Key Responsibilities
- Provide 2nd line support and troubleshooting for internal users on business systems and applications.
- Ensure business processes are adhered to by end users and provide consistent communication on system processes.
- Manage internal user systems support calls from the IT Service Desk and maintain a log of support calls.
- Resolve calls where possible or escalate to 3rd line support or 3rd party suppliers as appropriate.
- Report on the performance of internal business systems and answer basic how-to questions on processes in systems.
- Escalate patterns in support to enable fixes to be developed and control access to environments by 3rd party support and consultants.
- Document any work or changes made to any environments and periodically assist in testing as required.
- Maintain user groups which control user access by role and set up and maintain user access and other security features.
- Highlight when end users require training and oversee testing and implementation of any new functionality.
- Keep a log of reports and their definitions and create and develop reports within CRM as and when requested by the business.
- Liaise with report developers, control the application and testing of new reports, and provide ad-hoc data extracts and reports as and when required.
- Develop and maintain comprehensive documentation on process, problem resolutions, and other procedures.
- Effectively manage own workload including planning and prioritization and adhere to the IT Security Strategy at all times.
About Us
Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do, and our partnership-led approach helps us build sustainable communities where they're needed most.
We offer a range of benefits, including agile working, annual leave, pension, volunteer days, and more. Join us in making Vistry and building your career with a company that values you and everything you help us build.
